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The learning centre has been designed to provide a series of interesting articles, handy hints and guidelines covering a variety of topics. They are yours to print or download free whenever you choose.
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5 Key Management Mistakes

Leaders and managers can make or break an organisation. Current trends show that the workplace is becoming more complex, changeable and uncertain. This calls for strong leaders and managers to provide direction, insight and focus.

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Resilience Through Change

The feedback we currently receive from many organisations is that they are undergoing massive re-structures, budget reassignments and increased turnover due to instability and the changing environment. Changes tend to make staff nervous, provoke a stress response and thus undermine productivity. Managing change can be a tricky business for an organisation. The more successful organisations are engaging their staff in learning and development programs that help to address some of the issues affecting productivity.

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Keystones To Emotional Intelligence

Daniel Goleman defines Emotional intelligence as: “the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”. It’s about managing our emotions, and the emotions of others, to produce positive results rather than allowing them to get in the way of being constructive. There are 5 dimensions of emotional intelligence.

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Top Tips For Presenters

Making presentations can be intimidating. All eyes are upon you, the pressure is on and you must perform to the best of your ability. You need to portray an air of confidence. You need to make an impact. You need to leave a lasting, positive impression with your audience.

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Tips on Assertiveness

Hints for communicating more assertively. When making requests, do it in a straightforward, open and honest manner.

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Top Tips For Presenters

Making presentations can be intimidating. All eyes are upon you, the pressure is on and you must perform to the best of your ability. You need to portray an air of confidence. You need to make an impact. You need to leave a lasting, positive impression with your audience.

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Encouraging Positive Work Habits

Almost one third of staff in a typical organisation are deemed to be languishing ie. not functioning anywhere near their full potential. What does this mean for organisations?

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Is your Manager Toxic

It’s a well known saying that ‘people don’t leave organisations, they leave managers!’ and so true.

We’ve all experienced bad bosses and the consequences of having one. There are many reasons for bad bosses, sometimes they just don’t have the right skills or training, sometimes they have too much on their own plate to support their staff and sometimes they have a malevolent side that manifests in a ruthless drive for self advancement and they don’t care who they upset to get there.

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