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Call 1300 850 959
LOVE our training or it's FREE
Flexible in-house management training options that drive results!
As experienced training consultants we can unlock your manager's potential!
We offer flexible half day management training modules which focus on a specific area of management expertise.
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LOVE our training or it's FREE! 
 

managing performanceHaving difficult conversations – Getting it right

Some conversations are difficult to have and many people are unsure how to approach them.  It may be with a client, a colleague or a staff member.  This program will help you identify the tools necessary to ensure those conversations go smoothly, effectively and end on a high note irrespective of content.

ENQUIRE

After this program you will be able to:

  • Plan a difficult conversation.
  • Use your toolkit of skills to have difficult conversations
  • Remain calm in difficult situations.
  • Appreciate the other party’s perspective.
  • Know how to handle other people’s emotions
  • Work through a difficult conversation step by step
  • Feel more confident about having difficult conversations.

Workshop overview: 

Plan a difficult conversation

  • Identify potential and desired outcomes
  • Clear your lens to stay objective
  • Adopt an empowering mind-set
  • Consider options such as timing, environment and approach

Conversation toolkit

  • Ask the right questions
  • Use 5 key skills to ensure you understand their perspective
  • Explore body language do’s and don’ts
  • Ensure your communication has the right impact
  • Explore do’s and don’ts for conversations over the phone

Having the conversation

  • Follow a 6 step process to guide you through the conversation
  • Ensure you finish on a high note

Handling emotion

  • Learn how to stay calm when a difficult situation arises  
  • Identify the common traps that inflame a difficult situations
  • Use 2 proven strategies to calm others
  • Identify what to do if it all goes wrong

All attendees will receive a personalised certificate of achievement

For further information on our ‘Having difficult conversations – getting it right training course Perth’ call Jill on 1300 850 959 or fill in the enquiry form below. Please note all programs can be tailored exactly to your needs.

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