People in general, are not taught how to listen. They have ears to absorb sound but actual listening requires skill and effort. Understanding the 7 essential listening skills will put you ahead of the majority of people.

First, lets explore… Continue reading →

Good leadership is not about rank or status. Getting promoted to a managerial position doesn’t automatically turn you into a leader. There are many examples of people with high-ranking management titles who do not demonstrate any of the qualities of… Continue reading →

What is active constructive responding?

Active constructive responding relates to the way we respond to good news. Shelley Gable states that there are 4 ways we can respond to good news. We can respond passively or actively which relates to… Continue reading →

Email is a massive part of everybody’s life these days. Whilst it has many advantages like reducing costs and increasing accessibility, the question we need to ask is, is email the devil in disguise? Does it do more harm than… Continue reading →

We can learn a lot from the animal kingdom when it comes to leadership. Without the formality of human leadership many animal species naturally work together as teams and with their leaders to enable greater productivity, albeit measured in… Continue reading →

Emotionally intelligent leaders are a pleasure to be around. They are socially competent and comfortable in their own skin. This enables them to develop strong working relationships, make good decisions, focus on productivity and help others fulfill their potential.

Unfortunately… Continue reading →

We are all stretched to capacity these days, so much to do and often so little time. Then on top of all that you have to manage other people’s demands on your time: interruptions, requests and invites to events you… Continue reading →

At work interruptions can be the bane of people’s lives! In a survey of 6000 people 71% of them reported frequent interruptions. You know the deal…you’re right in the middle of a high yield task and someone says “Have… Continue reading →

Many people find making presentations nerve racking, stressful and daunting. So how do you make a confident, impactful presentation when your heart is pounding, you can’t think straight and there’s sweat dripping down the backs of your legs?! Take breath,… Continue reading →

Managing group dynamics

Sometimes as a manager or staff member we are required to train groups or coach individuals on new processes, technical information or maybe forthcoming changes. Some groups and individuals are easier than others to engage in the… Continue reading →