People in general, are not taught how to listen. Whilst we have 2 ears and one mouth, we don’t necessarily use them well and often get the ratio the wrong way round. It’s useful to understand what can get… Continue reading →

Have you ever wondered why you feel bad about yourself, why you beat yourself up over an event or something you said? Have you ever wondered why you get so annoyed with other people when they haven’t really done anything… Continue reading →

Have you ever experienced unexpected emotional reactions from staff members? All you did was ask for some information and you were accused of being pushy or condescending? Or you try to provide someone with some constructive feedback and they… Continue reading →

Soft skills are personal attributes, typically linked to how we work and interact with others eg. Our ability to read others, communicate constructively and work as part of a team. The latest research advocates investing in soft skills training.

Regardless… Continue reading →

Fake Dictionary, Dictionary definition of the word credibility.

Leaders and managers need to be influential. They need to influence behaviour, decisions and outcomes. One of the key elements to being influential is your level of credibility. Without credibility you won’t… Continue reading →

Giving constructive feedback is harder than many people think! What approach should we take – softly, softly or direct? How should we frame the feedback? When is the best time to give it? These and many more considerations need to… Continue reading →

People in general, are not taught how to listen. They have ears to absorb sound but actual listening requires skill and effort. Understanding the 7 essential listening skills will put you ahead of the majority of people.

First, lets explore… Continue reading →

Good leadership is not about rank or status. Getting promoted to a managerial position doesn’t automatically turn you into a leader. There are many examples of people with high-ranking management titles who do not demonstrate any of the qualities of… Continue reading →

What is active constructive responding?

Active constructive responding relates to the way we respond to good news. Shelley Gable states that there are 4 ways we can respond to good news. We can respond passively or actively which relates to… Continue reading →

Email is a massive part of everybody’s life these days. Whilst it has many advantages like reducing costs and increasing accessibility, the question we need to ask is, is email the devil in disguise? Does it do more harm than… Continue reading →