The workplace presents many situations that require us to have ‘difficult’ conversations. The topics or people involved may not be easy to discuss or approach. Difficult conversations may arise because of:

• conflicting viewpoints
• performance issues
• behaviour in the workplace
• complaints… Continue reading →

I thought I’d share this case study showing the power of emotionally intelligent leadership and how it was developed at Fedex. 

FedEx Express is the world’s largest cargo airline with over 290,000 employees moving seven million packages each day… Continue reading →

Everyone knows that trust is essential for a leader’s success. Building trust within your team has many benefits. Trust:

• avoids hostility and unhealthy conflict
• facilitates acceptance of change
• allows employees to be more receptive to negative feedback
• increases employees’ loyalty… Continue reading →

According to some sources, more than 30 million business presentations take place each day. We spend approximately 15 million person hours per day viewing presentations. This equates to a staggering $252 million a day in terms of productivity.… Continue reading →

People in general, are not taught how to listen. Whilst we have 2 ears and one mouth, we don’t necessarily use them well and often get the ratio the wrong way round. It’s useful to understand what can get… Continue reading →

Have you ever wondered why you feel bad about yourself, why you beat yourself up over an event or something you said? Have you ever wondered why you get so annoyed with other people when they haven’t really done anything… Continue reading →

Have you ever experienced unexpected emotional reactions from staff members? All you did was ask for some information and you were accused of being pushy or condescending? Or you try to provide someone with some constructive feedback and they… Continue reading →

Soft skills are personal attributes, typically linked to how we work and interact with others eg. Our ability to read others, communicate constructively and work as part of a team. The latest research advocates investing in soft skills training.

Regardless… Continue reading →

Fake Dictionary, Dictionary definition of the word credibility.

Leaders and managers need to be influential. They need to influence behaviour, decisions and outcomes. One of the key elements to being influential is your level of credibility. Without credibility you won’t… Continue reading →

Giving constructive feedback is harder than many people think! What approach should we take – softly, softly or direct? How should we frame the feedback? When is the best time to give it? These and many more considerations need to… Continue reading →