According to some sources, more than 30 million business presentations take place each day. We spend approximately 15 million person hours per day viewing presentations. This equates

  People in general, are not taught how to listen. Whilst we have 2 ears and one mouth, we don’t necessarily use them well and

Have you ever wondered why you feel bad about yourself, why you beat yourself up over an event or something you said? Have you ever

Have you ever experienced unexpected emotional reactions from staff members? All you did was ask for some information and you were accused of being pushy or

Soft skills are personal attributes, typically linked to how we work and interact with others eg. Our ability to read others, communicate constructively and work

Leaders and managers need to be influential. They need to influence behaviour, decisions and outcomes. One of the key elements to being influential is your

Giving constructive feedback is harder than many people think! What approach should we take – softly, softly or direct? How should we frame the feedback?

People in general, are not taught how to listen. They have ears to absorb sound but actual listening requires skill and effort. Understanding the 7

Good leadership is not about rank or status. Getting promoted to a managerial position doesn’t automatically turn you into a leader. There are many examples

What is active constructive responding? Active constructive responding relates to the way we respond to good news. Shelley Gable states that there are 4 ways